COVID-19 Update  - 7/16 NEWS

COVID-19 Update - 7/16 NEWS

Updated July 16, 2020

We're excited to report as of last week we've received test results for all members of our great team and everyone has tested negative. We reopened on Friday, July 10, 2020 with regular Summer hours of 9am - 9pm and have been hard work ever since. We'd like to give all of our team a shout out for their dedication and cooperation. 

Our goal is to be as transparent as possible with our team, customers, vendors and partners throughout the COVID-19 fight. That includes when one of our team members tests positive. We were alerted by one of our summer employees that this was the case for them. Here's an outline of our response and measures we are taking going forward starting Friday, July 10, 2020 when we reopen.

1. The first actions included closing the doors to the public and suspending our hourly rental operations. We started calling everyone with long term rentals and orders to make arrangements to get them taken care of. This is ongoing. We also called Central District Health for guidance on how to proceed.

2. We checked with the team member who tested positive to see if they had symptoms while they were either at work or within 48 hours after leaving work.

3. Although the staff member did not appear to have symptoms of COVID-19 at work and we weren't required to notify staff, we started the process anyway while respecting their privacy. We determined the last day that the person with COVID-19 was at the workplace was July 5, 2020.

We began contact tracing and, out of an abundance of caution, arranged to have all of our team members tested even if they didn't come into "close contact" with the team member. As of the time of writing this update, all team member tests have come back negative. We expect all remaining tests results to be in by today, July 9, 2020.

FYI - close contact is defined as being within 6 feet for more than 10 minutes while the person with COVID-19 was not wearing a facemask, or having direct contact with their body fluids or secretions while they were not wearing a face mask, gown, and gloves. Close contact also includes people who live with, take care of, or are taken care of by the person with COVID-19.

3. We have cleaned and disinfected the shop and warehouses thoroughly including:

  • Opened outside doors and windows to increase air circulation in the area.
  • Cleaned and disinfected all areas used by the staff member, such as offices, bathrooms, common areas, shared electronic equipment like tablets, touch screens, keyboards, and remote controls.
  • Disinfected all frequently touched surfaces including door knobs, tabletops, counters, phones, keyboards, and fixtures.

4. The team member who tested positive has been isolated at home. They must stay home and can't come to work until strict requirements are met. 

Moving Forward

While Ada County continues to be in Stage 3, there is a possibility the city an county may go back to Stage 2 as the surge in COVID-19 cases continues. We will be implementing stricter precautions to protect our customers, staff and their families as of our reopening on Friday, July 10, 2020.

  • We will continue to ask staff and customers to wash or disinfect hands whenever entering the store or rental areas.
  • We require our staff to wear masks at all times, inside our outside.
  • Customers and visitors will be required to wear masks. We will have masks available as possible.
  • The number of customers allowed in the store will be limited.
  • All rentals, demos and display products will be disinfected after customer uses.
  • We will require social distancing while people are waiting in line.
  • We will continue to quarantine clothing and other items that can't be disinfected with a bleach solution.
  • Curbside/outside pickup will continue and is available on request.

Our priority is the safety of our customers, vendors and team members. Your cooperation is needed to help us flatten the curve once again, to stay open and in business. Thank you.

July 6, 2020

Sorry to report we've had an IRS team member test positive for Coronavirus and we are closed. We plan on reopening on Friday, earlier If possible. We will continue to answer the phones, meet customers with reservations and do curbside delivery but with increased sanitation conditions and requirements. 

The good news is all of our team members are required to wear face masks and required to use CDC recommended hygiene while working shifts. In addition, our rental team works with disinfectants every day and are generally squeaky clean! This team member had limited contact with the public on the days worked.  

We feel we must follow CDC guidelines out of an abundance of caution and close for deep cleaning through Friday morning. We are also allowing any team to be tested or quarantine if they feel they were in contact with this individual or anyone else who is at risk or exposure.. Thank you for your patience,  

 

July 4, 2020 Update

We are now requiring face masks per the City of Boise's new public health order. Bring your own or we have some we can give you while you're in the store. Please continue to social distance and practice good hygiene when in the park or on the pond. The measure we've put in place will help keep our customers, friends and staff healthy and safe. And, we want to remain open to the public if possible and slowing the spread of COVID-19 is a must. 

As always we continue to monitor the affects of COVID-19 on our paddlesports and surfing communities.  

June 5, 2020 Update

We continue to monitor the spread of COVID-19 and are encouraging visitors and staff to take all necessary precautions. While all Phase 2 precautions remain in effect, we're working on ways to restart activities like SUP and kayak classes following CDC and American Canoe Association guidance. We have now restarted Sunday SUP Yoga classes and will be launching Intro to SUP and Intro to Kayaking classes soon.

For more from our friends at ACA click here. For details about venues like water playgrounds from the CDC click here. And thanks again for your support! 

May 26, 2020 Update

Phase 2 is in progress and we're anticipating growing crowds as the weather improves. Please be aware precautions from Phase 1 are still in effect during Phase 2 including social distancing, face covers, hand washing, etc. We will continue to take every precaution to ensure the safety of our staff and customers. For more on our rental program click here.

Original Phase 1 Post from May 4, 2020

As Idaho begins a new phase for how we're dealing with COVID-19, here are some of the things we're doing at Idaho River Sports to help keep our community safe during phase one.

For everyone's health and safety we are only allowing a limited number of people at a time into the store at any given time. We will do our best to help you be comfortable while you wait to be assisted one-on-one (when possible) by our great team and depending on staff availability.

We are now open 7 days a week from 10 am to 6 pm for your convenience with the following cautions and safety actions. Our goal is to keep all of us safe while we serve your paddling needs:

  • We are asking that everyone please wear a mask or face covering. We will be providing them sometime the second week of May. 
  • We are providing hand sanitizer and gloves for your use when requested.
  • We are voluntarily "quarantining" clothing, PFDs, helmet, footwear, etc. after it has been handled or tried on.
  • We are disinfecting boats, boards, PFDs and paddles according to CDC and Coast Guard COVID-19 recommendations. 

NOTEClick here for complete tips for disinfecting life jackets.

We welcome your thoughts and suggestions to help us all remain comfortable and safe during these trying times. Please remember to recreate responsibly and continue to do what's needed to help us beat Coronavirus.

Idaho's steps for recreating responsibly -- click here.

Here are some of our suggestions for park users and visitors.


1 comment

  • Tom Schmalz

    Thanks for taking steps to protect customers.
    Tom

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